About us

Who are we ?

Digital and Data at the service of the alternative consumption experience to new!

  • Make your service/product offering sustainable

We are experts in digital and data technologies at the service of sustainability and the second life of products.

Our purpose is to make it possible to change our consumption patterns by considerably extending the life of our objectsby decreasing our production needs and thus reducing the amount of waste.

Our customers are the actors of the consumption and of the sustainable transition of our society.

 

  • Sell differently, develop repackaging and omnichannel

Offering only your "new" products online no longer corresponds to consumer demand. We are resolutely turned towards the development of your alternative online offers:  second-hand, reconditioned, to be repaired, and why not shared !?

Our expertise to serve your projects:

    • Alternative e-commerce reconditioned or new products
    • Buyback trade : recovery, repurchase or recycling of products online
    • Marketing of customer services loan, exchange or assistance
    • Integration of the offer in multi-channel : retail connection, marketplaces direct, via flow integrators

 

  • Support users in problem solving

    • Digital repair assistance
    • Spare parts sales
    • Responsible service offer
    • Management solution for local repair services

We work with you to develop the reparability solutions your customers expect.

Our team

Yan Podolak

Yan Podolak

Data Analyst

Samy Etienne

Samy Etienne

Delivery Manager / Product Owner / CISO

Léa Jégouzo

Léa Jégouzo

Data Analyst

Maxime Tachon

Maxime Tachon

Director of Operations / Digital Factory Manager

Marie-Pierre Mahé

Marie-Pierre Mahé

Director of Data and Business Intelligence

Yann Eveno

Yann Eveno

Product Owner

Denis Kraus

Denis Kraus

General Manager

Elina Ollier

Elina Ollier

Webdesigner / Front-end developer

Ulrich Verbeke

Ulrich Verbeke

Lead Developer

Fabien Perroquin

Fabien Perroquin

Senior Developer / Lead DevSecOps-SRE

Sébastien Fleury

Sébastien Fleury

Full Stack Developer

Melissa Fardelin

Melissa Fardelin

Product Owner / Digital Responsibility Project Manager

Nicolas Barbier

Nicolas Barbier

Scrum Master / Application tester

Marius Lemaire

Marius Lemaire

Developer / Application Support

Clémence Huvé

Clémence Huvé

Data Analyst

Lucas Miegemolle

Lucas Miegemolle

Full Stack Developer Alternant

Léandre Chavanne

Léandre Chavanne

DevOps-SRE

Stéphane Diep

Stéphane Diep

Magento Lead / Developer

They trust us

Digitizing a help desk, conquering new alternative consumer markets or driving
repair choices through data science; our clients' projects have in common the attention paid to the user experience.

Our solutions

#Bouygues Mobile Diagnosis

Online mobile diagnostic assistance solution

Mobile diagnostic tool to assist or guide the user in case of technical problems with his smartphone. Integration of this problem-solving solution into the Bouygues Telecom support site.

 

Alternative consumption

Provide real-time, 24/7 assistance to a user who encounters a problem with their smartphone. Avoid unnecessary returns to after-sales service and reduce the associated carbon footprint.

 

Technologies

Front-End React, Back-End Symfony, Redux

bouyguestelecom.fr/diagnosis

#Cadaoz Repair

E-commerce website for cell phone repair services

Design of an online shopping experience for smartphone repair services (batteries, screens, rear cameras, speakers, charging connectors), with a choice of reconditioned parts Cadaoz, or original manufacturer parts.

 

Alternative consumption

Repairing broken or malfunctioning objects rather than throwing them away reduces waste. Today, each French person produces more than 1kg of waste per day. Repairing gives a second wind, a new life to the object and thus prolongs its life.

 

Technologies

Magento 2, ERP SAP, Stripe payment solution.

repair.cadaoz.com

#Nespresso Spare Parts

Management of spare parts orders by the Nespresso Customer Relations Center

E-commerce solution allowing Nespresso Germany customer service agents to take care of spare parts orders by phone from their B2B clients (repairers and Nespresso club members) and to follow all the logistics of the order.

 

Alternative consumption

Provision of a tool for ordering repair parts and accessories and centralization of all orders and shipments in a single physical logistics point.

 

Technologies

Symfony, Sylius, CRM Dynamics

#Free Assistance

Web-based mobile diagnostic assistance platform

Diagnostic tool to assist or guide the user in case of a proven failure on his mobile. Integration of this problem-solving platform into the Free support site.

 

Alternative consumption

Provide real-time, 24/7 assistance to a user who encounters a problem with their smartphone. Avoid unnecessary returns to after-sales service and reduce the associated carbon footprint.

 

Technologies

Front-End WebComponent React, Back-End Symfony, Monitoring Grafana/Prometheus

 

assistance.free.fr/my-mobile

#Orange Program "Re"

Data reporting for the follow-up of the " Re " program Orange : Buyback / Recycle / Reconditioned

Economic and carbon tracking of smartphones marketed by Orange. Measuring repair costs and tracking inventory/sales force to inform the choice of product/range direction in the "Re" circular economy program.

 

Alternative consumption

Accelerate the collection of mobiles and develop the reconditioned market.

 

Technologies

PowerBI, ETL DataServices

orange.fr/program-re

#Fairphone Buyback

European online smartphone buyback platform

Design and implementation of a partnership web application between Fairphone and Cadaoz allowing Fairphone customers to get a quote on their old phone and receive its value as a Fairphone gift card.

 

Alternative consumption

In France and Germany alone, up to 300 million phones are hibernating in drawers. Giving them a new life saves resources and reduces electronic waste.

 

Technologies

Symfony / React

shop.fairphone.com/recycle

#Bouygues Télécom Data

KPI platform for logistics tracking and smartphone repair

Development and provision of smartphone repair activity management dashboards (volume of products shipped by the operator's stores, repairs carried out and quality control, re-shipments, processing times, etc.).

 

Alternative consumption

Enable and promote the refurbishment of smartphones for re-use and customer alternative in case of problems.

 

Technologies

PowerBI

#Sony Homerepair

Mobile application for home repair interventions

Mobile application for scheduling and home service for TV repair SONY. The app also allows for real-time ordering of spare parts without waiting for a return to a repair station.

 

Alternative consumption

By taking into account the direct and indirect emissions linked to the transport of a bulky product such as a television for repair, the travel and the intervention at home is a solution in the carbon footprint of these products. The information technician at hand avoids unnecessary travel too!

 

Technologies

Webdesign Adobe XD, Angular, PHP

#Airbus Repair Ticket

Extranet Repair Ticket and use of Salesforce Airbus API

Modernization of an extranet for creating return requests and tracking repairs to specialized communication terminals.

Provision of APIs for the centralized digital customer portal Airbus (SalesForce).

 

Alternative consumption

Only 44% of electrical and electronic devices that break down are repaired. New strategies to make technology sustainable are being put in place, illustrated by this activity of Cordon Electronics for Airbus SLC.

 

Technologies

PHP, Symfony, API Platform

securelandcommunications.com

#Cadaoz Marketplaces

Management of CADAOZ repackaged sales flows on marketplaces

Connection and management of the marketplaces B2C and B2B flows of the CADAOZ brand: Synchronization of catalog and pricing, downstreaming of orders in a centralized e-commerce manager.

 

Alternative consumption

Selling on marketplaces is a business in itself, selling refurbished products on marketplaces is even more so. Our know-how allows you to stay focused on your core business, to make the reconditioned alternative known and enjoyed by as many people as possible.

 

Technologies

Mirakl, Back Market, Agora, Neteven, C-Discount, ...

cadaoz.com